Last updated: September 24, 2025

Welcome to Paw Print Health Ltd (“Paw Print,” “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By using the Services, you agree to be bound by these Terms.

Please read them carefully. If you do not agree with any part of these Terms, please do not use our Services.

1. Eligibility

You must be at least 18 years old (or the legal age of majority in your jurisdiction) to purchase or use our Services. If you are under this age, you may only use our Services with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

We reserve the right to refuse or cancel Services or terminate accounts where eligibility criteria are not met or information provided is false or misleading.

2. Account Registration

To access some features, you may need to register for an account. You agree to provide accurate and current information, including contact details and information about your pet. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

3. Our Services

Paw Print provides at-home pet wellness tests (including DNA, intolerance screening, and breed identification). Our tests are reviewed by qualified veterinarians to provide personalised wellness guidance. These services are intended to support proactive pet care and do not diagnose medical conditions.

Please note:

* Our Services are intended for educational and wellness purposes only.

* We are not a veterinary clinic and do not offer diagnosis or treatment of disease.

* Any recommendations made should be discussed with your licensed veterinarian before being implemented.

4. Orders and Payment

All prices are listed in New Zealand dollars (NZD) unless otherwise stated and include GST for New Zealand-based customers. Payments must be made in full at the time of order.

We reserve the right to modify pricing or discontinue any part of our Services at any time without notice.

5. Shipping and Returns

Test kits will be shipped to your nominated address. Shipping times may vary depending on your location. We provide pre-paid return packaging for customers in Australia and New Zealand.

Due to the nature of our product, we do not accept returns or offer refunds once a test has been used. If your kit arrives damaged or incomplete, please contact us promptly.

6. Results and Wellness Plans

Test results are typically available within several weeks of the lab receiving your sample. We will notify you by email when your results and wellness plan are ready. While we take great care in preparing personalised recommendations, results are intended for informational and wellness purposes only. They are not diagnostic. Always seek veterinary advice before making medical or dietary decisions for your pet.

7. Use of the Website

You agree to use our website and Services only for lawful purposes. You must not:

* Violate any applicable laws or regulations

* Infringe on our intellectual property

* Attempt to disrupt or harm our Services or other users

* Misuse the Services in any way that may cause harm to your pet

8. Intellectual Property

All content on the website, including text, graphics, logos, and images, is the property of Paw Print Health and may not be copied, distributed, or used without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Paw Print Health is not liable for any direct, indirect, incidental, or consequential damages arising from:

* Your use or inability to use our Services

* Delays in processing or delivering results

* Any actions taken based on our recommendations

You acknowledge that Paw Print Health tests are not diagnostic tools and that any reliance on results is at your discretion. Paw Print Health is not responsible for any consequences of acting on results without consulting a veterinarian.

10. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes arising will be subject to the exclusive jurisdiction of New Zealand courts.

12. Contact

If you have questions about these Terms, please contact us at:

Email: support@pawprint.health

Website: www.pawprint.health