Shipping Information

At Paw Print Health, we ensure your order is carefully packed and shipped as quickly as possible. Most orders are processed within 2 business days. Shipping times depend on your location.

Shipping Fees

Shipping charges for your test kit and return of samples are included in your purchase price.

International Shipping Details

We proudly ship to New Zealand and Australia as standard. Delivery times may vary based on customs processing and local postal services. Please contact us to enquire about shipping to other countries, as this may be available on request.

Returns and Exchanges

If you’re unsatisfied with your order, you can request a return or exchange within 30 days of delivery. Products must be returned unused, in their original condition and packaging to qualify. Contact our support team to get detailed instructions and approval before sending anything back.

Refund Policy

Refunds are issued once returned items are received and inspected. We aim to process refunds within 5-7 business days after approval.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us immediately. We will investigate with the carrier and work with you to resolve the issue. In most cases, we can resend the items or provide a refund, depending on the situation and availability.