Cart
FREQUENTLY ASKED QUESTIONS

Your Questions, Answered

  • How does the test work?

    It’s simple: Collect a quick cheek swab and fur sample, return it in the pre-paid package and our experts will analyse the results. Within a few weeks, you’ll receive a detailed health report and personalised wellness plan from our vet.

  • What do you test for?

    We test for your dog’s genetic health and disease risks, plus food and environmental intolerances that could be causing issues like itching, upset stomachs or chronic discomfort. The test uses a cheek swab and fur sample, and results are interpreted by a vet to give you clear, personalised insights. More info on the specifics of our test can be found on the How It Works page.

  • How long does it take to receive results and my dog's wellness plan?

    Our standard turnaround time is four weeks from the time we receive your completed test sample. You’ll get email updates along the way.

  • What makes Paw Print Health different from other test providers?

    We don’t just give you test results, which are challenging to interpret and apply to your unique situation. Instead, Paw Print Health helps you understand them. With expert vet analysis and a personalised health plan, we offer real solutions to help your pet thrive.

  • Can I buy supplements and food tailored to my dog’s results and ongoing needs?

    Yes! Your health report will include product recommendations, and you can order vet-approved food and supplements from your regular provider.

  • Where do you ship to?

    Paw Print Health currently ships to New Zealand and Australia. The cost of shipping your test and the return of your test samples is included in your purchase price. Please contact us if you would like to enquire about shipping to other countries.

Ask a question...

Helping You Care for Your Pet, Every Step of the Way

Paw Print Health believes every dog deserves a long, healthy life. We help detect hidden health issues early—empowering pet owners to take proactive, preventive action.

  • Science-backed easy at-home testing

  • Personalized Wellness Plans

  • Expert Veterinary Guidance

  • Lifelong Health Support
MORE DETAILS
Back to top