At Paw Print Health Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your information, in line with the New Zealand Privacy Act 2020.
When you use our website or purchase a product or service from us, we may collect:
- Your name and contact details (email, phone, address)
- Information about your pet (breed, age, health concerns, etc.)
- Payment information (processed securely via third-party platforms)
- Communications you have with us (emails, chat, support queries)
We collect this information so we can deliver your test kit, provide you with customised wellness plans, and offer follow-up services that are relevant to your pet’s health.
We use your information to:
- Process your order and send you the test kit
- Analyse test results and provide customised health plans
- Communicate with you about your order, test results, or any customer support matters
- Offer you relevant follow-up products or services (e.g. supplements or food)
- Improve our services and develop better products over time
All health and genetic data we collect is used to improve the accuracy and relevance of our service — always in a de-identified, secure way.
We never sell or share your personally identifiable information with third parties.
The only times we may share your information are:
- With our trusted partners who help us deliver the service (such as the lab and courier company), under strict confidentiality agreements
- If we are legally required to do so (e.g. by court order or regulatory requirement)
All data is stored securely and only accessed by those who need it to perform their job.
Under the New Zealand Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request corrections if the information is wrong
- Ask us to stop using your information for marketing at any time
To do so, please contact us at privacy@pawprint.health.
We may use cookies to improve your experience on our website (e.g. remembering what’s in your cart, or which page you last visited). You can adjust your cookie settings via your browser at any time.
If we make changes to this Privacy Policy, we’ll post the updated version on our website. Please check back occasionally to stay up to date.
If you have any questions about this policy or how we manage your data, get in touch: privacy@pawprint.health
Last Updated: 17 April 2025.
©2025 Paw Print Health Ltd. All rights reserved. Privacy Policy.
